Here we have compiled a list of questions that people request from us most often. Let us know if we can assist you further by heading over to the Contact Us page or simply regsiter yourself by clicking online regsitration above.
What is the temperature of the pool?
Water temperatures fluctuate between 32 and 34 degrees.
What is the cancellation policy?
A 1 (one) month’s written notice is required in the event that you are cancelling or postponing your lessons. If not you will be held liable for a cancellation fee.
What happens in the event I am late for my lesson?
In the event that you arrive late for your lesson, you will be allocated the remainder of the lesson time.
What if my child is sick?
Use your best judgment, but if your child has flu-like symptoms such as a fever, vomiting or has stomach or digestion problems, you should not bring them to class. If they have a runny nose or a cough, coming to class can actually be good for them.
What happens in the event of a missed lesson?
Please notify the office that your child will not be attending the lesson and that the swimming teacher should not wait for him/her. If your child needs to see the doctor please request a doctor’s letter which will enable you to arrange a make-up lesson. Make up lessons will also be provided for if lessons are cancelled by us. If your child is seriously ill, breaks a limb or needs an operation there is always the option to put your membership On Hold for an extended period at a reduced fee.
Am I allowed to watch during the lesson?
Yes parents are allowed to sit in during lessons provided that they do not interfere with the lesson, no pictures or video recordings and they are not a disturbance during the lesson. Your child needs to form a bond with the teacher and as little as possible distraction is a necessity.
What are your operating hours?
Our admin office hours are:
Weekdays (Mon – Thurs) 09:00 – 17:00
Fridays 14:30 – 17:00
How do I register?
For your convenience you can register online or manually download our enrollment form. Complete the form and return it to us.
What do I need to bring along for my first swimming lesson?
Only proper swim wear are to be worn during lessons i.e. tight but comfortable lycra/nylon or polyester material. No board shorts and no sweaters or loose clothing. If not potty trained a swimmers nappy under bathing costume.
Caps are great for keeping long hair out of faces and they also assist in hygiene allowing us to keep our pool clean.
Goggles are not a necessity. However they may help if children have sensitive or sore eyes. With goggles it is important that children do not become reliant on them.
How long are the lessons?
Lessons are for a duration of 30 minutes and is done in groups of 2-5 kids per instructor depending on level of the class.
How does the payment of fees work?
All payment is made in advance and before the 7th of each month. Penalty fee will be charged for late payments and no refunds will be issued for lessons missed. If a pupil starts in the middle of the month a pro-rata (as of first lesson to end of month will be charged.) Upon enrolment a non-refundable registration fee is applicable.
How much does the lessons cost?
For more up to date rates please contact the office.
How long will it take my child to learn to swim?
Every child is different, develops at their own pace and therefore it is impossible to give an exact answer to this question. However practice and exposure are the keys to learning therefore if you want your child to learn fast you need to take them to the pool regularly this means two or more times per week. The earlier a child is exposed to swimming the faster they will become comfortable enough to learn effectively.
From what age can my child begin swimming lessons?
We are qualified to teach from 12 months old and encourage all ages to register.
